Educator Client Services Manager

Position Summary

As the Educator Client Success Manager at REEL, you are the architect of the educator client experience and a strategic partner in systems change. You are a relationship architect and systems thinker who thrives on helping organizations grow and improve. You believe deeply in the potential of educators and systems to evolve, and you are motivated by work that creates meaningful, lasting change for students. You don't just manage accounts; you build long-term partnerships that empower educators. By mapping the customer journey and proactively identifying growth opportunities, you ensure our professional development services aren't just one-off events, but catalysts for lasting systemic change.

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Key Responsibilities

This role is like the Train Conductor for REEL’s educator work. You know the routes, and you make sure we are running efficiently and smoothly. You will not be delivering workshops, but you will be an expert on who and when to call in to deliver when needed. Your focus will be on the before, during, and after of the service:

• Educator Journey Design and Mapping: Map the REEL Educator Experience from the first interaction (e.g., website, word of mouth, conference) to a discovery call to post-workshop follow up. Visualize and implement every touchpoint a client has with REEL to ensure a premium feel.

• Pipeline Nurturing: Identify warm leads within existing relationships.

• Impact Reporting: Create success stories or impact summaries for clients that prove the ROI of the PD, making it easier for them to justify future spending.

• Stakeholder Management: Navigate the complexities of educational leadership (Principals vs. Curriculum Directors, Heads of School vs. Learning Specialists).

• Strategic Foresight: Anticipate the academic calendar to pitch services at the appropriate times (e.g., budgeting cycles, start of year training, mid-year breaks, etc.)

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What Success Looks Like

• Account Growth (Expansion Revenue): Increase percentage of clients who move from a single workshop to a multi-session or long-term contract.

• Client Retention: Client satisfaction leading to repeat contracts over multiple years.

• Referral Rate: Increase the number of new leads generated through existing client introductions.

• Client Lifetime Value (CLV): Increase the average duration and total spend of the client relationship.

• Journey Compliance: Ensure 100% of clients receive the defined touchpoints (e.g., the 30-day follow-up, the impact survey, etc.).

• Targeted Marketing: Contribute to team planning to build educator community and drive client interest through multiple channels.

 

Who You Are - Qualifications

Required

• Background in Client Success, Account Management, or partnership roles for Professional Services or Educational Consulting (5+ years preferred)

• Demonstrated ability to manage complex stakeholder relationships

• Strong consultative skills; able to listen deeply and align services to client needs

• Excellent project management and organizational skills

• Comfortable managing multiple clients alongside ongoing projects

• Comfort with Google Workspace, spreadsheets, and project tracking

• Strong written and verbal communication skills, including the ability to create clear, compelling reports

• Warm, professional, and thoughtful in written communications

• Fluent with leveraging and working in a CRM to maximize efficiency (REEL uses Neon)

• Highly organized, detail-oriented, and dependable

• Able to work both independently and collaboratively in a fast-moving environment

• Deeply aligned with REEL’s strengths-based, neurodiversity-affirming approach

Preferred

• Experience working with K–12 school systems or education-focused organizations

• Familiarity with professional development or educator learning environments

• Background in neurodiversity-affirming practices, inclusion, or equity in education

 

Compensation and Schedule

• Part-time, 20 hours per week

• Compensation: $35/hour

• Flexible schedule

• Work from home

 

To Apply

Please send a resume with the title of the position in the subject line to abby@reel2e.org